make sure that all drivers are installed correctly and devices can be detected via USB cable (check Device manager).repeat Unlock/ Read Codes operation from the same Internet connection using same account and same box or dongle.check that IMEI and SW version are correct, not Unknown or NULL/ 000000000.Firmware version is too old or damaged (SW- modem part) after downgrade attempt.Drivers or connection issue (cable problem, internet timeout).Please, post all information in details in forum with full Operations logs.Ģ* Device was not Unlocked/ Read Codes Not Found / Errors during operation (credits wasn't withdrawn).New firmware/ security version, device is not supported, drivers / cable issues.CREDIT BASED OPERATIONS ISSUE ACCOUNT/ UNLOCK/READ CODES VIA SERVER ISSUE TROUBLESHOOTING GUIDEġ* Device was not Unlocked/ Read Codes Not Found / Errors during operation (credits wasn't withdrawn)
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